|
|
| We have considerable experience in the management of large organizations providing customer service through delivery points that are geographically dispersed. We have been involved in the introduction of systems and infrastructures to respond to customer needs and maintaining the integrity of these in disaster situations. |
Facilities and Infrastructure |
| We have considerable experience in the establishment of specialist Control Center buildings and their supporting infrastructure. We can advise on all aspects including infrastructure redundancy, physical security and disaster recovery. |
Organisational Development |
| We have assisted electricity utilities to build efficient business structures to sustain high performance in increasingly competitive environments. We have experience in communicating effectively to help employees to understand business needs and 'buy in' to radical change. |
Real time information management |
| We can help deliver real time solutions, from business cases through to final implementation. We have been involved in the project management and delivery of cost effective, leading edge solutions, including trouble management, DMS and SCADA. |
| Utility-Consult can advise on "best practice" in electricity distribution activities from call handling and data management through to service delivery. We can assist with the analysis of business processes with the aim of improving customer service and achieving cost savings. |
Customer Service solutions |
| Our skills can help build responsive customer facing teams. We can advise on benchmarking and delivery of customer standards, including negotiation with regulatory authorities and resolving customer enquiries and complaints. |
Emergency Planning; Storm Readiness |
| We have "sharp end" experience in storm readiness and emergency response. We have knowledge of establishing emergency procedures, setting up emergency "command centers", training and mobilizing staff to deal with disaster recovery. Our experience includes control and dispatch centers, field restoration and public communication. |
|
|
Organisational Development